Billing & Plans

Whoopa offers simple monthly plans with no hidden fees. You can upgrade, downgrade, or cancel at any time.

Plans

See the full comparison at whoopa.au/pricing. In summary:

• Basic — ideal for solo operators. One staff member, core booking features.
• Pro — for small teams. Up to 5 staff, advanced scheduling, statistics.
• Business — for larger operations. Unlimited staff, rooms/spaces, priority support.

Trial period

New accounts start on a free trial so you can explore the platform before committing. No credit card is required to start. When your trial ends, your booking form is paused until you subscribe to a plan.

Subscribing to a plan

Go to Settings → Billing in your dashboard. Select a plan and complete payment through our secure Stripe checkout. Your subscription activates immediately and your booking form stays live for the entire billing period.

Upgrading or downgrading

You can switch plans at any time from Settings → Billing. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

If you downgrade to a plan with fewer staff slots than you currently have active, you'll need to deactivate staff members to match the new limit before the downgrade applies.

Cancelling

You can cancel your subscription at any time from Settings → Billing. Your account remains active until the end of the current billing period. After that, your booking form is paused but your data is kept — you can reactivate anytime.

SMS credits and billing

SMS credits are purchased separately and are not part of your subscription. They never expire and carry over if you change plans. See the SMS Credits guide for details.

Invoices and receipts

Subscription invoices are issued automatically by Stripe and sent to your account email address. SMS credit purchases also generate a receipt. If you need a copy of an invoice, contact us at contacts@whoopa.com.au.