These Terms and Conditions govern your access to and use of the Whoopa platform. By registering an account or using our services, you agree to be bound by these terms.
Last updated: April 2026
Whoopa ("we", "us", "our") provides an online booking and scheduling platform for businesses operating in Australia. The platform is accessible at whoopa.au and app.whoopa.au.
To use Whoopa, you must register an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately at contacts@whoopa.com.au if you suspect unauthorised access.
You must be at least 18 years old and have the authority to enter into this agreement on behalf of your business. By registering, you confirm that the ABN and business details you provide are accurate.
Whoopa operates on a subscription model with plans billed monthly or annually. All prices are in Australian dollars (AUD) and include GST where applicable.
Payments are processed securely by Stripe. Whoopa does not store credit card details.
SMS credits are purchased separately and used to send booking notifications to your clients. Credits are non-refundable and do not expire while your account is active. Credits are deducted per SMS sent. The number of credits consumed per message depends on the message length and encoding.
You must not use Whoopa to:
We reserve the right to suspend or terminate any account that breaches these conditions without notice.
As a Whoopa account holder, you are the data controller for any personal information you collect about your clients through your booking form. You are responsible for complying with the Privacy Act 1988 and Australian Privacy Principles with respect to that data. Whoopa processes client data solely on your instructions as a data processor.
All software, design, trademarks, and content on the Whoopa platform are owned by or licensed to Whoopa. You are granted a limited, non-exclusive, non-transferable licence to use the platform for your business purposes. You must not copy, modify, or distribute any part of Whoopa without our prior written consent.
Any content you upload (logos, images, business information) remains your property. By uploading it, you grant Whoopa a licence to use it solely for the purpose of operating your booking form and account.
We aim for high availability but do not guarantee uninterrupted access. Whoopa may be unavailable during scheduled maintenance or due to circumstances outside our control. We will endeavour to provide advance notice of planned downtime where possible.
To the maximum extent permitted by law, Whoopa's total liability to you for any claim arising out of or in connection with these terms or the use of our platform is limited to the amount you paid to Whoopa in the three months immediately preceding the claim.
We are not liable for any indirect, incidental, special, or consequential losses, including lost revenue, lost data, or loss of business opportunity, even if we have been advised of the possibility of such losses.
Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied by the Competition and Consumer Act 2010 (Cth) that cannot be excluded.
You may close your account at any time. Upon termination, your data will be retained for 30 days before deletion to allow for any export, after which it will be permanently removed. We may suspend or terminate your account immediately for breach of these terms.
We may update these Terms and Conditions from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of Whoopa after changes take effect constitutes your acceptance of the new terms.
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
For questions about these terms, contact us at contacts@whoopa.com.au.